Welcome to our FAQ page! Here you will find answers to frequently asked questions about our educational games. We want to make sure that you are well informed and that you can optimally design your learning experience together with your kids and our educational games.

I can't find the field for my discount code

After you have clicked on Checkout, the code can be entered either A) in the order summary to the right of the address entry or B) after the address entry just before entering the payment details.

How do I get my returns slip?

If you want to send something back, just send us an email to koelner@lernspielverlag.com . We will then provide you with your return slip.

We are an establishment and cannot pay using the payment options provided, what next?

Please send us your order by email to: koelner@lernspielverlag.com . We would then enclose the invoice with the package.

Are you planning larger order quantities and would like to receive an individual offer? You are also welcome to send us an email to koelner@lernspielverlag.com

Do you also have sets of cards for the 2nd class?

For our punch box we currently only have card sets for the 1st class, i.e. 6-7 years. However, since we have noticed that the product for primary school is met with great interest, we are currently developing further sets of cards for the 2nd grade. More information will follow on Instagram.

My hole box cord is so short

Unfortunately, due to a production error, an older batch of our hole boxes occasionally had shorter cords. We deeply regret this inconvenience. However, we have since successfully rectified this problem and the current hole boxes are equipped with the correct cord length . We take the quality of our products very seriously and want to make sure you have the best possible learning experience with our educational games.

If you have any concerns or questions, don't hesitate to email or Instagram a picture of your hole box . If the cord is too short, we are ready to provide you with a new hole box immediately. Your satisfaction is important to us!

Do you still have questions or suggestions? Write to us via Instagram , email or this contact form: